If something went wrong with a purchase, please tell us. We will look at the transaction and explain the next step. Your legal consumer rights always remain available.
Recurring memberships
Membership charges are usually collected in advance. You can cancel from your account or subscription management area before your next renewal. This normally stops future charges, while access continues until the current paid period ends. A billing period that has already begun is generally not refunded unless the law requires it. If you think a charge is wrong, contact us promptly so we can review it.
Lifetime membership
Lifetime membership is a one-time payment and never renews, so there is nothing to cancel. You can ask for a full refund within 14 days of purchase by emailing us; an approved refund goes back to the original payment method within 14 business days. After 14 days, lifetime purchases are final except where the law requires otherwise or a qualifying problem occurs (for example, you were charged twice or could not access what you paid for). A refunded lifetime membership ends lifetime access.
Ebooks, audio and downloads
Digital shop items may be available as soon as payment succeeds. Once a download or access has been provided, purchases are generally final, except where the law requires otherwise or a qualifying problem occurs.
Please contact us within 14 days if a file is corrupted, our site prevents you from downloading it, you paid twice, or the product is materially different from its description. Tell us what happened and include your order details. We may offer a replacement or refund. Approved refunds return to the original payment method within 14 business days.
One-time video or collection access
One-time purchases of videos, courses, playlists and similar digital content can grant immediate access. After access is granted, they are normally non-refundable. We review reports of defective content, duplicate charges or material misdescription, and honor refunds required by law. Please contact us within 14 days if you believe an exception applies.
Voluntary support gifts
Support is optional and does not unlock paid features. You can ask for a refund of a support payment within 14 days of the transaction by emailing us; no reason is required. An approved refund goes to the original payment method within 14 business days.
Products sold elsewhere
A recommended link may take you to another retailer. That retailer controls the order, shipping, returns and refunds, so please contact them about that purchase. We may earn a referral commission on qualifying purchases; that does not change the price you pay.
Ask us for a refund
For purchases made directly with Risen Within (sold by Amplistorm LLC, 9169 W State St, Garden City, ID 83714, United States), email [email protected]. Include the name and email used at checkout, a transaction ID or purchase date, and a short description of the issue. We aim to reply within three business days. If approved, a refund is normally sent to the original payment method within 14 business days.
Billing disputes
Please contact us first if you can, so we can investigate. This does not take away rights you have under the law or your payment provider's rules.
EU and UK consumer rights
You may have statutory cancellation and remedy rights in addition to this policy. For immediate digital delivery, any loss of a withdrawal right depends on the conditions required by applicable law, including express consent to start during the withdrawal period and acknowledgement of the effect on that right. A defect or nonconforming digital product may still give you a legal remedy. Nothing on this page limits a right that cannot lawfully be excluded.
Changes to this page
We may update this policy when the service or legal requirements change. We will post the revised version here and change the updated date. Continued use after a change counts as acknowledgement only to the extent permitted by law.
Still need help?
Email [email protected], call +1 (214) 487-0571, or use our contact page.